Cancellation policy:


We are dedicated to helping the flexible workspace community by providing a platform where everyone can save time & money. In view of this, our cancellation policies provide fair and flexible booking terms for both our users and workspace partners. We have outlined policies for different kinds of booking.


If there is a complaint from either party, notice must be given to Reston office within 24 hours of the reservation start time.


(1) FOR OFFICE SPACE RESERVATIONS:


  • * Reservations cancelled before the 30 days of start date, will receive a 80% refund of the initial payment.
  • * Reservations cancelled before the 15 days of start date, will receive a 50% refund of the initial payment.
  • * Reservations cancelled before the 7 days of start date, will receive a 30% refund of the initial payment.

Reservations cancelled after the start date will receive no refund for the initial payment and will owe for the next full calendar month. If the reservation is for a term longer than month-to-month, guest will also owe 50% of any remaining unpaid fees for the term.


(2) FOR MEETING & CONFERENCE ROOM RESERVATIONS:

No refund is available if the reservation is cancelled after the start time.


  • * Reservations cancelled before the 30 days of start date, will receive a 80% refund of the initial payment.
  • * Reservations cancelled before the 15 days of start date, will receive a 50% refund of the initial payment.
  • * Reservations cancelled before the 7 days of start date, will receive a 30% refund of the initial payment.

A reservation is not officially cancelled until the guest receives a cancellation confirmation e-mail from Reston office. If the cancellation e-mail is not received, contact us.


We may cancel your reservation with immediate effect if you have breached any terms and conditions of this agreement, or charges of space remain unpaid 3 days after the due date and such a breach is not remedied by you within seven days, after being notified by us. There will be no refunds if you do not notify us as described above.